Express delivery takes 2 weeks, normal delivery takes 1 month.

shipping fee is free. * Hokkaido, Okinawa, and remote islands are basically +1000 yen. Please contact us for overseas shipping.

Generally, you can easily install neon LED signs yourself. However, some neon signs, luminous signs, marquee lights, and other electrical installations may require a licensed electrician. If you are unsure, please ask.

If a product is damaged, we will provide repair services.

The warranty period is one year, and for outdoor waterproofing, it is three months. The warranty does not cover damage caused by carelessness, contact with people due to the installation location, failure due to weather or environment, discoloration, deformation due to the characteristics of the material, or defects caused by use other than the recommended method. In addition, failures caused by man-made or natural disasters are not covered by the warranty. Installation costs, installation costs after repair or replacement, losses due to business closures, and penalty fees are not included in the warranty. Damage or injury to the product during installation work is also not covered by the warranty. After the warranty period, only parts other than the sign body can be replaced for a fee. Silicon tube neon is handmade by craftsmen, so there may be some individual differences in the tubes and holes. If you need to specify holes, please contact us in advance.

Yes, this is possible with optional waterproofing. The warranty period is shorter than for indoor use.

Please contact the logistics company and our company to discuss compensation issues.

We cannot guarantee that the unit can be used in extremely cold or warm climates. Please consult us in advance about the installation location. There are also examples of installation in Hokkaido and Okinawa.

We can turn hand-drawn drawings and illustrations into signboard and neon designs. Even if you don't have a design, we can suggest a simple text design. Designs from scratch are available as an option. Please note that we do not deliver data.

Yes, we will be flexible in our response.

We shall not be held responsible for any accidents that result in injury due to the product falling from its installation location.

組み合わせによって5m以上の大型サイズも可能です。 その他の商品:チャンネル文字や置き型看板、胸ワッペンライトなどでは一部サイズ制限があるのでお問い合わせください。

はい、可能です。国際配送も承っております。納期は通常とは変わる場合があるので事前にお問い合わせください。